Repair quotation rejected

My vehicle broke down next to the road due to failure on my fuel injectors. I notified SA Warranties call centre and they advised me that I take it in to one of their authorized dealerships for repairs.

Upon delivering my vehicle to the workshop I informed the frontdesk that I'm with SA Warranties and that the repair must be invoiced to them. Seen as this was a mechanical fault which falls under my policy I have with SA Warranties.

I was informed later that day that my claim by SA Warranties was rejected due to the Fuel Injectors being repaired and not replaced.

I made several calls to SA Warranties regarding my rejected claim but the agent on the line was miserable as hell. Not wanting to help me, just saying the claim was rejected due to the part being repaired and not replaced. I sent 2 emails to SA Warranties but got no response from them.

My whole ordeal with SA Warranties was a ****ty experience and I wish they could take more care of their customers. After all, we are paying for a service that should protect us in events like these.. I've now made contact with the Ombudsman for further assistance.

I'm looking for my reimbur*****t in paying for the mechanical fault and labor - both which falls under the SA Warranties policy.