Repair of Window Mechanism Unfairly Declined

I took my Honda Civic to Honda Auto PE to have a poorly functioning passenger side window mechanism attended to.<br> <br> According to my understanding of the DrivePlan Maintenance policy wording, 5.4.2 and 8.3.29 window mechanisms are fully covered, yet Honda Auto PE returned the vehicle to me stating that SA Warranties would not honour the policy.<br> <br> The DrivePlan Maintenance is an expensive product that suggests comprehensive cover - which is why I am asking that the case be reviewed above call centre level, as declining this R 1,383.13 claim goes against the policy wording and is plainly unreasonable. <br> <br> Hennie Greeff