Received no assistance when needed the most

I am writing on behalf of my sister who does not internet access at work.<br> Her car broke down last week, and she has a warranty plan with SA Warranties (REF052509). She called SA Warranties and instead of receiving assistance, she was asked to give an address of where her car needs to be towed to. She kept telling the operator that it needs to be towed to Ronnie's Motors in Beacon Bay East London but the operator insisted that she provide her with their street name. I'm not sure how she was supposed to do that, especially when she was stressed with her breaking down. She ended up calling MiWay Insurance and the only info they wanted from her was where her car is serviced. They send a tow truck in less than 20 minutes.