Putrid Service

<p>I have had a Mechanical Warranty with SA Warranty since 2011 and I have had no such complaints/problem with SA Warranty except of late. Sometime during course of February month I was contacted by lady from Regent on behalf of SA Warranty informing me my policy will expire in March, I agreed to renew the policy as from April 2017.</p> <p> </p> <p>On 28 March SA Warranty made deduction for old policy that expires end of March and also for new polciy which will be effective April, I called in to request a refund for premuim for new policy and I was advised it will be done within 48hrs which was not done. This morning I called SA Warranty to follow up on my refund, I was informed SA Warranty is waiting for confirmation from FNB that the debit order was successful, the lady that I spoke to advised SA Warranty banks with FNB and I'm also with FNB, I then informed the lady it doesn't make sense that we both with FNB and the funds are not appearing on SA Warranty as transfer was from FNB to FNB bank account thus it should appear immediately.</p> <p> </p> <p>My frustration is that I have debit orders set go off and I cannot afford to be inconvinienced by someone at SA Warranty who did not do his/her job correctly. I asked to speak to her superior but she transferred to Regent where I spoke to a lady named Thembeka Mavuso who did not have the answers as to why premium for new policy went off early, she indicated she will revert to me at 12pm or befor close of business but unfortunately I do not have the luxury to wait that long as I have other debit order obligation that has to go off my account.</p> <p> </p> <p>All I need is the refund to be done as in yesterday, nothing more....nothing less</p>