Poor service given by Nthabiseng Mpila

The worst service received from Nthabiseng Mpila. She send me an email requesting for documentation which I’ve submitted and had to follow-up regarding the submitted documents after a day of no communication and the response was very terrible as the attitude on the email that was sent was out of this world. The worst part is that she doesn’t acknowledge her mistake and still continue using her attitude on emails. After I sent out emails again and the was no communication.

She needs to understand not everyone work in the same field as she does and the terms used not everyone understands them. Customer service is very important. I’ve been with M-sure for the longest up until I traded in my car and the experience was the worst as I had to run around to find the invoice as the email it wasn’t clear and specific. I even had to call in as I was getting irritated and spoke to Thando Nonjokwe who knew how to explain what was needed. Employees like Thando are to be value as they know how to treat customers.