SM
S'phesihle Mkhwanazi
1 reviews | Active since Nov 2022
04 May 2023, 22:22
Poor service
I got mechanic break down on my way to home from JHB to NV. I called Hyndia as the car still have a warranty. They kept my car over a month because they were looking for an excuse to not fix my car. I ma very disappointed with Msure service they just a ****. I won't recommend anyone to use them.
I was told my car was involved in the accident but am the owner knowing very well never been in an accident. They than said maybe got the car with those damages as I both used car my question is that my fault isn't they supposed to check the car before they issue warranty contract.
Best useless company I ever work with.
Helpful (0)
Replies (3)0
Replies (3)
M-Sure Financial Services's replyOfficial
05 May 2023, 08:14Hello Sphesihle
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you .
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you .
Thank you
M-Sure Team
M-Sure Financial Services's reply05 May 2023, 08:14
Official
Hello Sphesihle
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you .
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you .
Thank you
M-Sure Team
SM
S'phesihle Mkhwanazi's updateReviewer Update
05 May 2023, 08:51Hello,
I am really disappointed, Ihave three weeks now requested for call record between a dealer and your team. As the dealer denied that they told you car was on the accident as per your feedback.
Am on three weeks haven't received those voice call recordings, is it also difficult to retrieve calls??
You guys didn't even sent an assessor to check the car but already took decision, is that how you work.
I have a month without my car, you don't even care.
I am really disappointed, Ihave three weeks now requested for call record between a dealer and your team. As the dealer denied that they told you car was on the accident as per your feedback.
Am on three weeks haven't received those voice call recordings, is it also difficult to retrieve calls??
You guys didn't even sent an assessor to check the car but already took decision, is that how you work.
I have a month without my car, you don't even care.
SM
S'phesihle Mkhwanazi's update05 May 2023, 08:51
Reviewer Update
Hello,
I am really disappointed, Ihave three weeks now requested for call record between a dealer and your team. As the dealer denied that they told you car was on the accident as per your feedback.
Am on three weeks haven't received those voice call recordings, is it also difficult to retrieve calls??
You guys didn't even sent an assessor to check the car but already took decision, is that how you work.
I have a month without my car, you don't even care.
I am really disappointed, Ihave three weeks now requested for call record between a dealer and your team. As the dealer denied that they told you car was on the accident as per your feedback.
Am on three weeks haven't received those voice call recordings, is it also difficult to retrieve calls??
You guys didn't even sent an assessor to check the car but already took decision, is that how you work.
I have a month without my car, you don't even care.
M-Sure Financial Services's replyOfficial
05 May 2023, 09:04Hello S'phesihle,
As per our email sent to you this morning, we have registered your complaint and are attending to this matter.
We will revert to you soonest.
Thank you
M-Sure Team
As per our email sent to you this morning, we have registered your complaint and are attending to this matter.
We will revert to you soonest.
Thank you
M-Sure Team
M-Sure Financial Services's reply05 May 2023, 09:04
Official
Hello S'phesihle,
As per our email sent to you this morning, we have registered your complaint and are attending to this matter.
We will revert to you soonest.
Thank you
M-Sure Team
As per our email sent to you this morning, we have registered your complaint and are attending to this matter.
We will revert to you soonest.
Thank you
M-Sure Team