Poor service

We have a customers vehicle that was brought in and a claim submitted on the 28th August 2020. Till now there has been no resolution to our claim as they now require an engineers report to state the cause, fault and remedy.

This cannot be done by the engineers as they do not have any history of the vehicle nor do the know the customer and service history of the vehicle. We have been dealing with Elias Moshupya who has not been helpful in anyway.

They need to send out an assessor to view the damaged parts on the vehicle and make a conclusion once the assessor has submitted his findings and report. To me it seems as though they are trying to not send an assessor out and have been delaying a repair to a customers vehicle which has now been standing for almost a month.