Poor service

I fail to understand to understand after you have receive the cancellation of mechanical warranty of my car, if we did not contact you today, when will we know that the service plan was still active that is the reason the short-fall claim will not take plan. And why all the processes was never advised to us while you know very well that short-fall settlement need to be done like yesterday. Why yourself and Liquid Capital don't you communicate if there is something missing, as they cancelled mechanical warranty, why did they leave the service plan active while the car is written off?