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Adi B

1 reviews | Active since Aug 2024

20 Aug 2024, 11:24

poor service.

The Sales agent was star, the customer service and claims process is a nightmare. i received no feedback, the assessor took around 5 days to provide a report, and going on 3 weeks without knowing if my claim has been approved or rejected. the call center agents I've spoken to were bucky.

all in all, poor customer service, long unnecessary wait times. I would personally not recommend m-sure to friends family or business partners.

0
Replies (3)
M-Sure Financial Services
M-Sure Financial Services's reply20 Aug 2024, 11:37
Official
Hello Adi, 

Thank you for bringing this matter to our attention. 
We are sorry to hear of your dissatisfaction. 
Your complaint will be investigated, and feedback will be provided soonest. 

Thank you 
M-Sure Team
AB
Adi B's update22 Aug 2024, 11:50
Reviewer Update
While thanking you for providing feedback, and considering that M-sure may or may not take my client complaints in a serious or constructive light.
i do not consider this that this complaint as inadequately addressed due to communicated factual inconsistencies.

This does paint both M-sure and Santam smart warranty in a poor light in my opinion, Leaving me as a client to search for a reputable / reliable service provider.

Regards and good luck.
M-Sure Financial Services
M-Sure Financial Services's reply22 Aug 2024, 12:31
Official
Hello Adi, 

You complaint was reviewed and feedback will be provided. 
Thank you
M-Sure Team