Poor, pathetic and Putrid customer services For_sure.

I asked for a simple thing which was for them to review the email sent to me on 19-07-2024 with my policy update as the information was incorrect or had a print error. A week passed and no response, when I called It got worse because now even their client services 1) you wait long to get your call answered, 2) the consultant's sound distracted and bored when they take your call because there is music in the background and then I have to repeat myself. 3) The last consultant I dealt with requested that I provide him with a copy of my Natis documents in order to prove that the policy will still be active for a longer period than the end date received from liquid capital when they sent me communication in July. After sending that I still get no response fro the agent whom I have been in contact with.

I have done 3 follow ups on email since 02-08-2024 but don't get a response back. This is really awful service and I intended to take a renewal but would rather go where there is trust, effeciency of service and excellent customer services.