MN
Mphilisi N
1 reviews | Active since Jan 2016
18 Nov 2025, 13:25
Poor customer service
I contacted M-sure last Wednesday to request cancellation of my policy, and the agent I spoke with assured me that a cancellation form would be emailed to me. However, it's been nearly a week and I have yet to receive the form or a reference number.
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M-Sure Financial Services's replyOfficial
18 Nov 2025, 13:26Hello Mphilile,
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you.
Thank you
M-Sure Team
M-Sure Financial Services's reply18 Nov 2025, 13:26
Official
Hello Mphilile,
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you.
Thank you
M-Sure Team