Poor Claim Response Time

I am very disappointed with the service I’m getting from MSure. I’ve spoken to 2agents both put me on hold for a long time and my airtime will run out and no call back. Anyway I took my car to Bosch car Service Temba Auto Clinic last week Wednesday and they submitted a claim and pictures as instructed , 5days have gone buy no answer no car and poor customer service. When I spoke to the lady at Bosch Car Service Temba Auto Clinic she says she dealt with a rude guy by the name of Rendani Konkani. If you want to keep your customers please please work on your agents very poor service and response time. If you can please trace these calls and listen to your agents.