Poor and Dishonest

Message sent to M-sure with no reply!

To Whom it may be concerned,

I Mr. Johannes Steph**** Pretorius, would like to raise my utter disgust with M-sure and their extended warranty offering.

I took my Kia Sportage for it’s 165 000km service on the 16th of September 2021 where a full inspection was done. It was found that the 4 front control arm bushings (only the bushings) have started failing and needed replacement. Your email response back to Kia was for replacement of the wishbone? Which is not the case, only the 4 bushings needed to be replaced

They also found that the V-belt tensioner pully has started to show signs of failing, I know that the V-belt itself is for my own cost, but I cannot help that there had to be two claims submitted for my vehicle to keep it in a good running condition.

You know came out with an apparent clause that if you receive more than one claim only one item will be approved and paid out? This is out and out a disgrace, and you should be ashamed of your insurance product.

You are now forcing clients to become dishonest by telling a dealer if they find more than one problem to report it to the client only, who can then separate the claims a few weeks after each other to get them approved by M-sure.

Furthermore, the clause for more than one claim was not disclosed to me on the phone call during the sale, and furthermore, I received a call from a manager at M-sure the afternoon of the 16th of September 2021 who called me to find out why I am unhappy, you can go and listen to the call, the manager confirmed that you do not have an email on record for me, thus proofing that I have not received any policy documentation or wording after taking up your product.

Thus, I now give you the opportunity for internal resolution and payment of my claim: MS-***-A, before taking it up with the Ombudsman, and going public to make sure that all of my insurance clients do not make use of any of your products, and if they have them to cancel them immediately. And to inform the public that your product is of no use.