POLICY ACTIVE BUT CANNOT CLAIM (LOSS OF BENEFITS)

I have been struggling to get my policy documents since 6 January 2020 when this policy became active. I agreed to the policy on 6 December 2019. I received this on the 8th of May 2020 only - 5 months after the policy became active but could not claim.

I have not been able to get any information from you. I don't know which dealerships I am allowed to use and how the claim process works. Do you pay me or them or what do I do to claim?

I have not been able to claim for the past 5 months as I couldn't get information from you - can you please amend my policy starting today so that I don't loose out on the first 5 months? I lost R5 000 worth of claims but my debit order was paid every single month with my vehicle finance - you were happy to take my money.

Please contact me with the information I need.

How do I claim? Which dealerships may I use in my area .

Thank you

Kind regards