Please read: this is how MSure really treats their long-standing clients

I am so disappointed with MSure. I can’t even believe the way they treat customers.

I have had a motor warranty with the vehicle with the company since 2020. I have renewed and faithfully paid this policy for years without a single claim.

I have two vehicles insured with MSure

Last night, I checked my bank statement to see if an unrelated debit order went off and noticed that there was only one debit order for MSure going off. I then phoned them today and asked why only one debit was going through. I was then advised that the one policy was cancelled. I asked why and was advised that the maximum insured period was reached.

I have been with MSure for years and renewed this policy twice. Each time MSure phoned and emailed me notifying me that the policy was up for renewal. This normally happens 3 months before the policy is up for renewal. Well not this time.

I was advised to check for an email sent in February which I found in my junk folder and it only states that my policy was cancelled. Not even giving me the option of renewal. The sad thing was that 3-4 months before my policy was cancelled, I phoned MSure to take out the second policy. Not once was I advised that the first policy was up for renewal or cancellation.

Trying to get an answer was it of MSure is painful. Each consultant reads a script and cannot give you any answer that actually answers your question.

I am so disappointed in MSure and I have lost trust in them. I really need to find a different company to deal with now because this is pathetic. I couldn’t even get a proper apology and a viable solution. All they could say was that they will check if they sent a renewal email.