Paying out of pocket R20k+-

I recently had a clutch plate repair on my car, and the Hyundai Brackenfell Service Centre advised me to contact M-Sure about warranty coverage. However, I was told that the Hyundai Brackenfell Service Centre should have logged the claim, which didn't happen. Despite paying out of pocket R20k+-, M-Sure didn't reimburse me. What's concerning is that M-Sure later reached out to renew my warranty contract without acknowledging the issue. I'm renewing the plan as part of my mental health journey, but I hope you'll review the communication between your establishment and partners to ensure customers aren't left navigating complex claims processes.