Patient and willing to wait for months on end? M-sure is the place for you

I lodged my claim on 13 May- it is now 13 August. (3 months later) I have escalated this complaint to your complaints department, with only vague responses and promises to get back to me in future "and that you have not forgotten about me"- the only people you send a "we have not forgotten about you" message to is those who you DID forget about or who you have not gone through the troubles of actually attending to the complaint- a message you send to just get the company requirement of "acknowledging the complaint out of the way".

Anyway I digress. First no feedback- I patiently gave it 3 months, because I have heard people's stories about their claims taking long before, only doing a follow up every couple of weeks and complying with your requests when you reply to my follow up emails (because another request always came up that weren't there previously, or corrections that weren't bothered to be requested unless I asked about the progress).

Then when you turn into the screaming witch suddenly the claim is authorized (whatever this means, because no one will clarify if it means approved or not) - but now they're waiting for "finance" It's always something, always vague and never initiative from your side.

I will never in my life trust this insurance again. I want specific feedback and not just a vague customer service line designed to appease the client and I want it by end of today I have indicated since last week that I will take this to the FAIS ombud, I have sent you my complaint in detail and I will not just make empty threats.