PATHETIC SERVICE!!!!

I called in today querying about the debit order that did not go through on the 01.05.24. I spoke to Xolile Mkhwa**** - my goodness, I have never in my life dealt with such an arrogant, disrespectful and rude agent. The way she spoke to me, the remarks she made, it is extremely worrying to say the least. I would like her manager to listen to the call I had with her and advise if that's the way she was trained to speak to clients? During our call, I requested to speak to her manager and she bluntly told me that she doesn't have a manager and proceeded to transfer me to Thabiso who confirmed that he is a Client Service Agent. I am overly disappointed with the service I received and would like this to be attended to ASAP.