Pathetic service

I called in to speak to a person about why my warranty was declined and i spoke to the guy Sello (if thats even his name). He told me I needed to get consent from the owner so I said I will conference the person in to get permission. He refused to allow that saying that he cant wait 1 hour, wherever he got that time frame from, as I told him the person is waiting for the call. He refused to listen and started being rude and disrespectful. I also need to extend my warranty which i was going to do aswel. I tried to tell him that it will take 1 minute but he said the person must call and then I can call back. I got very upset and raised my voice saying it will only take a minute but he did not care. I asked his name he rudely said Sello and wen i asked his surname he cut the call on me. This was the worst person i ever spoke too and I assume he was going off Shift and didn't care just wanted to put the phone down.