1 reviews | Active since Jan 2014
Pathetic service
<p>I bought a car on 15 March and the dealership where I bought the car included an SA Warranties cover. The car started giving problems last week and I contacted SA Warranties by e-mail on the 30th of March. There was no response to the e-mail so I sent a follow up e-mail on the 3rd of April. Still no response then I decided to contact them telephonically from the 4th April up to today and each time I call I am informed that the policy is not active and that the matter will be escalated to the relevant department but to date depsite calling almost three times daily apparently the cover is still not activated. The car is at a dealership for diagnosis of the actual problem but SA Warranties is now telling me that since the cover is still not activated they will not honour the claim.</p> <p>I am very dissapointed and angry because this cover should have been active from the 15th of March but to date I am still running behind SA Warranties. They never even once called me back depsite always promising to do so when I call.</p>
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.
With Regards
Complaints Management Team
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Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.
With Regards
Complaints Management Team
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I am very grateful in the manner that my complaint was handled. My policy was speedily activated and I got e-mails (from Zelda) and calls from SA Warranties making sure that everything was in order. I was contacted by Shaun on more than one ocassion and he was at all times willing to assist and sympathetic about what was wrong with the car. I was helped by Amanda at the claims department and she was also very prodfessional and helpful. The car was ultimately fixed and SA Warranties paid the portion of the claim that was due to them within 48 hours. Well done to everyone who was involved.
I am very grateful in the manner that my complaint was handled. My policy was speedily activated and I got e-mails (from Zelda) and calls from SA Warranties making sure that everything was in order. I was contacted by Shaun on more than one ocassion and he was at all times willing to assist and sympathetic about what was wrong with the car. I was helped by Amanda at the claims department and she was also very prodfessional and helpful. The car was ultimately fixed and SA Warranties paid the portion of the claim that was due to them within 48 hours. Well done to everyone who was involved.
Thank you very much for taking the time to share your service experience with us!
It means a great deal as we do try extremely hard to exceed our client’s expectations.
Kind Regards
The Compliments Management Team
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Thank you very much for taking the time to share your service experience with us!
It means a great deal as we do try extremely hard to exceed our client’s expectations.
Kind Regards
The Compliments Management Team
***