CM
Chyvan M
1 reviews | Active since May 2026
12 May 2026, 16:23
One Year Later...
I posted my original review on Google four months ago, and my claim has now been ongoing for nearly a year since the incident on 15 June 2025, with still no meaningful resolution. As the policyholder, I continue to bear the worst of this experience: endless delays, poor communication, and zero accountability.
I ended up funding the repairs out of my own pocket, just to get my vehicle back on the road, because waiting for M-Sure simply was not an option.
For context, I am the Marketing Manager for a group representing prestige automotive OEMs. I deal with warranty and value-added product offerings daily, and I can say without hesitation: look elsewhere. If you are considering a value-added product from M-Sure, I would strongly urge you to reconsider. No customer should have to endure what I have been put through.
M-Sure's response to my original review was to direct me to their complaints email. The same cycle of deflection I have experienced throughout this entire process.
I will continue to update this review until my claim is resolved.
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Replies (6)CM
Chyvan M's updateReviewer Update
12 May 2026, 16:49Thank you for your response,
With respect, the claim may have been "concluded" on your records in February 2026, but as the policyholder, I have yet to be reimbursed for the repairs I funded out of my own pocket. Because I simply could not wait any longer for M-Sure to act.
It has been nearly a year since the incident. I trust you can appreciate my frustration.
I have followed up on this claim on a weekly basis, and each time I am met with delays, vague responses, or silence. At what point, as a paying customer, can I expect this matter to actually be concluded, not just on your system, but in practice, with the money I am owed back in my account?
My wife is due to give birth at the end of this month. The funds I spent on repairs that should have been covered by my warranty are funds my family needed. This is no longer just an inconvenience, it is affecting my family's financial wellbeing at the worst possible time.
I am asking, plainly: what specifically needs to happen, and by when, for this claim to be finalised and payment made? I need a clear answer, not another instruction to email another address and wait.
CM
Chyvan M's update12 May 2026, 16:49
Reviewer Update
Thank you for your response,
With respect, the claim may have been "concluded" on your records in February 2026, but as the policyholder, I have yet to be reimbursed for the repairs I funded out of my own pocket. Because I simply could not wait any longer for M-Sure to act.
It has been nearly a year since the incident. I trust you can appreciate my frustration.
I have followed up on this claim on a weekly basis, and each time I am met with delays, vague responses, or silence. At what point, as a paying customer, can I expect this matter to actually be concluded, not just on your system, but in practice, with the money I am owed back in my account?
My wife is due to give birth at the end of this month. The funds I spent on repairs that should have been covered by my warranty are funds my family needed. This is no longer just an inconvenience, it is affecting my family's financial wellbeing at the worst possible time.
I am asking, plainly: what specifically needs to happen, and by when, for this claim to be finalised and payment made? I need a clear answer, not another instruction to email another address and wait.
M-Sure Financial Services's replyOfficial
12 May 2026, 16:59Thank you for providing more clarity.
We are looking into the matter and will revert to you as soon as possible.
Thank yo
M-Sure Team
We are looking into the matter and will revert to you as soon as possible.
Thank yo
M-Sure Team
M-Sure Financial Services's reply12 May 2026, 16:59
Official
Thank you for providing more clarity.
We are looking into the matter and will revert to you as soon as possible.
Thank yo
M-Sure Team
We are looking into the matter and will revert to you as soon as possible.
Thank yo
M-Sure Team
M-Sure Financial Services's replyOfficial
12 May 2026, 17:14Hello Chyvan Mahabeer,
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you via email.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you via email.
Thank you
M-Sure Team
M-Sure Financial Services's reply12 May 2026, 17:14
Official
Hello Chyvan Mahabeer,
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you via email.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you via email.
Thank you
M-Sure Team
CM
Chyvan M's updateReviewer Update
21 May 2026, 16:25Good day @Nhlanhla Khuzwayo, @Sheridan Le Pere & @Michael Dougall
Friendly reminder to not waste another day to respond to the below.
I write to follow up on my previous correspondence, to which I have not received a response. I respectfully request that this matter be afforded the urgency it warrants and that a response be provided without further delay.
For the record, I wish to highlight the following:
- This claim took approximately one year to be authorised. Now, post-authorisation, further due diligence is being conducted, raising serious concerns regarding M-Sure's internal processes and the unreasonable burden being placed on me as the customer.
- In the absence of meaningful engagement and resolution, I have exercised my right as a consumer to share my experience publicly via Google Reviews and HelloPeter. I am also prepared to escalate this matter further through all available channels, including but not limited to legal proceedings, should a resolution not be reached imminently.
- I have been more than transparent, cooperative, and patient throughout the duration of this claim. That patience, however, has been exhausted.
I am requesting, in good faith, that we bring this matter to a conclusion as a matter of urgency. I remain open to engagement, but I will not accept further unexplained delays.
Please treat this matter as urgent.
I reserve all rights in this matter.
CM
Chyvan M's update21 May 2026, 16:25
Reviewer Update
Good day @Nhlanhla Khuzwayo, @Sheridan Le Pere & @Michael Dougall
Friendly reminder to not waste another day to respond to the below.
I write to follow up on my previous correspondence, to which I have not received a response. I respectfully request that this matter be afforded the urgency it warrants and that a response be provided without further delay.
For the record, I wish to highlight the following:
- This claim took approximately one year to be authorised. Now, post-authorisation, further due diligence is being conducted, raising serious concerns regarding M-Sure's internal processes and the unreasonable burden being placed on me as the customer.
- In the absence of meaningful engagement and resolution, I have exercised my right as a consumer to share my experience publicly via Google Reviews and HelloPeter. I am also prepared to escalate this matter further through all available channels, including but not limited to legal proceedings, should a resolution not be reached imminently.
- I have been more than transparent, cooperative, and patient throughout the duration of this claim. That patience, however, has been exhausted.
I am requesting, in good faith, that we bring this matter to a conclusion as a matter of urgency. I remain open to engagement, but I will not accept further unexplained delays.
Please treat this matter as urgent.
I reserve all rights in this matter.
M-Sure Financial Services's replyOfficial
21 May 2026, 16:51Hello Chyvan Mahabeer,
We apologise that you have not had a good experience when trying to get assistance from us.
We provided you with an email update yesterday that the matter is still under review with senior management.
We will revert to you with feedback via email and your understanding is much appreciated.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We provided you with an email update yesterday that the matter is still under review with senior management.
We will revert to you with feedback via email and your understanding is much appreciated.
Thank you
M-Sure Team
M-Sure Financial Services's reply21 May 2026, 16:51
Official
Hello Chyvan Mahabeer,
We apologise that you have not had a good experience when trying to get assistance from us.
We provided you with an email update yesterday that the matter is still under review with senior management.
We will revert to you with feedback via email and your understanding is much appreciated.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We provided you with an email update yesterday that the matter is still under review with senior management.
We will revert to you with feedback via email and your understanding is much appreciated.
Thank you
M-Sure Team
CM
Chyvan M's updateReviewer Update
26 May 2026, 13:52Another week gone, no response??? This is getting pathetic now... What kind of company are you guys running
CM
Chyvan M's update26 May 2026, 13:52
Reviewer Update
Another week gone, no response??? This is getting pathetic now... What kind of company are you guys running