DR
Didi R

1 reviews | Active since Nov 2019

13 May 2021, 09:38

Not happy with Msure.

I took out a dent and scratch cover 2 years ago and now when I have to claim they are giving me the run around. I was warned about the dent and scratch cover from Msure and I did not listen. I have never missed a single installment.

I guess this is end of my relationship with Msure. I was in a process of taking another policy with them and that won’t be happening. I feel cheated and ****** by Msure.

I am done with Msure never again.

0
Replies (3)
M-Sure Financial Services
M-Sure Financial Services's reply13 May 2021, 09:42
Official
Hello Didi
We apologize that you have not had a good experience when trying to get assistance from us. We have escalated your complaint to be investigated and we will be in contact with you shortly. 
Thank you
M-Sure Team 
DR
Didi R's update13 May 2021, 17:11
Reviewer Update
I am still not getting anywhere you guys are just finding all sorts of reasons to decline my claim. It’s nice when you are collecting money every month and when it time to claim you come up with all useless reason. I have been calling the and requesting to speak to Sipho Tivane and I was told that I he was going to call me back. I wasted my airtime, time and energy on nothing. I learned the hard way and I would like to advise anyone who wants to take up a dent and scratch policy with Msure not to because they will never assist you. A claim for scratch and dents was submitted but you guys are just looking at the scratch and not the dents. I was told that Sipho Tivane is going to call me but guess what he never did. I alphabets been a client with MSURE since from the year 2014 and all my vehicle extended warranties has always been with you. I guess this is the time I start looking for another service provider. Pathetic service from you guys.
M-Sure Financial Services
M-Sure Financial Services's reply14 May 2021, 10:25
Official
Hi Didi, 

We apologise that you have not received feedback.

We will discuss you claim with our claims management team and provide you with feedback via e-mail.

Regards

M-Sure Team