LJ
Lucien J

1 reviews | Active since May 2012

11 Apr 2017, 15:25

Non-Existent Service

<p>My Car was taken to Hyundai Edenvale, who in turn sent the car to Mayfair Gearbox....early Feb. A claim was submitted to SAWarranties for the problem - Differential. This was resolved. Upon testing the vehicle thereafter, it was discovered the Transfer Case was faulty. </p> <p>A 2nd claim was submitted. A week later, Mayfair Gearbox advised the claim was rejected. </p> <p>I called SAWarranties, and was eventually referred to Harshad ********** He advised he would call me the next week (this was Friday)....</p> <p> </p> <p>I did not hear from him, nor did he get back to Mayfair Gearbox. After 5 attempts, in 3 days, after leaving messages to call me, and I asked to speak to senior management, was he eventually available to take my call. <br />Then just to tell me - it is one claim and they [SAWarranties] will only cover the first claim. </p> <p> </p> <p>This is the worst service I have received from an insurance company. </p> <p>No feedback</p> <p>No Communication</p> <p>No Updates</p> <p>Highway *******...</p> <p> </p> <p>Thank you SAWarranty - I hope I do not have to make use of your service for the duration of the policy term....Useless is an understatement. </p>

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply12 Apr 2017, 08:30
Official

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

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