No towing covered /no alt contact number available

This weekend i had a breakdown<br> i called the ***<br> message on machine says to call back during office hours.<br> I was Stuck on a Saturday during the day.<br> I even checked the SAWARRENTY website while on the road, NO OTHER NUMBER GIVEN<br> <br> I called my Rmi/AA Service centre, they assisted me with towing.<br> SA Warranties refuse to pay when i called today<br> they say i supposed to have called ***<br> <br> Every other company that has a road side assistance at least has the courtesy of leaving an <br> alternate contact number in their voice mail.<br> <br> But SAW says \Please call back during office hours"(if you alive and didn't get *****"