NO RESPONSE WHATSOEVER

I reported a claim on 9 September 2015 via their website and via email. After I did not receive any feedback or response I called them the Monday and confirmed that I have sent the claim via website and mail. The gentlemen said he would come back to. On 28 Septemebr I still had no feedback. I then called and spoke to a guy with the name andre. His email is [Email Removed] Still I am trying to get a response without any luck. When you call the claim number ***no one answers. I have paid the service center to repair my car as I need it . I have sent more mails wrt my claim and no luck.<br> <br> What can I do. Every month I pay my policy BTB***. but now that they must help me I cant get any response. This is not one.