No response in 1 month

I had a policy with SA warranties. It expired at end of February 2016. on 10 January a claim was submitted and I called them to follow up on the claim. Their response was that my policy expired and that they can not help me. After several minutes of directing my call to someone that can help me, I explained that the claim was submitted while the policy was still active. After a long discussion the person told me that only his senior can authorize the claim. Unfortunately this senior person can not help me at that time because he is was in a meeting. I asked for a suitable time to call back and the response was after 11:00. I made a call at 11:30 but the senior was still busy and cannot attend to my problem. The assistant told me that his senior will call me back. He took my details and I am still waiting for the senior person to call me back ( 2 days later)