TD
Tasneem D

1 reviews | Active since May 2019

17 May 2019, 15:48

NO RESPONSE!!!!!

We are a merchant and our client has been waiting for his vehicle. we are waiting for a claim authorization for 2 days and still no response, i have emailed to various consultants. my call time is well over 3hours with no solution. we were asked to send photos of damaged parts, car is stripped and standing. a job that would take 1.5 days is now headed for a week, possibly longer due to this companies pathetic service.

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Replies (2)
M-Sure Financial Services
M-Sure Financial Services's reply20 May 2019, 12:06
Official
Thank you for bringing your concern to our attention.

We will investigate your concerns and provide your with a response. 

With Regards

Complaints Management Team
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M-Sure Financial Services
M-Sure Financial Services's reply21 May 2019, 15:25
Official
Thank you for bringing your concern to our attention.

We will investigate your concerns and provide your with a response. 

With Regards

Complaints Management Team
***