No Documents Provided/Line Keeps Ringing

<p>Last year in October, I took Platinum Warranty Booster cover with SA Warranties. The gentleman on the other side ensured me that I would be sent documentation within 30 days and I remember insisting that everytime Im told that, the documents are never sent.</p> <p> </p> <p>At the beginning of the year, I had to replace my windscreen but because I did not have any documentation, I did not realise that I am covered for windscreen excess and paid that money out of my own pocket when I actually pay every month to ensure that I can make use of the benefits I pay for.</p> <p> </p> <p>Today I called SAWarranties and a woman picked up. I explained to her my situation and that I am paying out of my pocket for things I am covered for as now I am faced with a situation where i have to replace my audio system. I explained that it is not fair that I end up paying out of my pocket because the information has not been provided to me yet I pay every month. She insisted that my documents were sent in October 2016, bt when I check my emails there is nothing from SA Warranties so she "reforwarded" them to me.</p> <p>The line cut and I called back twice and no one is answering the line. What kind of service is that?</p> <p> </p> <p>I now see that the excess I paid in January to replace my windscreen could have been covered by SAWarranties and that they can also cover my current audio system situation.</p> <p>This is unacceptable to have clients paying every month without providing them with full documentation as to what they are covered for!!! </p>