Nedbank (MFC) and M-Sure Horrible Service

I took up the Life Style Protection Cover with M-Sure in January with the premium arrangement of R482.40, later during the course of the month I called in and spoke to Patience Tshabalala a representative of the cover underwriters (M-Sure).

In my conversation with her dated 22 January 2021, I asked to reschedule my cover to start 01 April 2021.

Well to my surprise this was not handled the way I asked, the cover debit orders have gone through via my debit orders with MFC for both February and March.

Something is awfully wrong and I am so disappointed at this point I dont know who to vent my frustration on between MFC and M-sure but I need answers and my refund please (R482.40 X 2 = R964.80 in full.

This is not my fault and I am seriously being inconvenienced.

I clearly communicated that cover should reschedule for start date 01 April not 01 February.

Can somebody somewhere between yourselves (MFC & M-Sure) sort this mess and refund me URGENTLY.

Please note that due to this experience I have also requested to entirely cancel this cover until such a time when I am ready to deal with you guys again