Msure terrible service

I am just going to put it blunt with terrible service I received from Msure. They called me to debit my account saying my add cover policy is in areas when it's not. MFC advise me they sent all the up to date policy payments and information to Msure and told me to request a refund as my policy is paid up to date. I logged a refund they told me it will be paid in 7 days I am waiting 11 days now and still nothing. I want me refund today or I will take this up with ombudsman and I want my bank charges refunded as well as the debit was not due to be taken from my account. I want my refund no later than today.

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