Msure never puts the client first it's always about what their book says.

My car broke down on the 11th of December I contacted Msure who arranged for a tow truck to tow the veh to one of the RMI repairer. The claim was approved on the 12th of December around 11.30am. The repairer couldn't fix the car immediately as they didn't have the part and it is going to take them today and "maybe" tomorrow for me to have the car back. I then asked Msure for approval of a car hire as I have to go to work and I work 12 hrs shift, they told me that I cannot have the car hire because it will take less than 8 hours for the repairer to fix the car. I have no relationship with the repaiere but I'm being refused to get a car hire because of the hours of labour. I feel like my query was never dealt with accordingly and my warranty should provide me with the car hire as I would be 3 days with no car. The guy I was so arrogant he didn't even consider sending me through to his manager like I asked. When I explained my situation he told me the policy was underwritten for general people and they would never go an extra mile to help me or apply client's centricity. Now I'm thinking twice about changing my warranty cover because with Msure it is always about what the book says. Very upset.