NW
Nicole W

1 reviews | Active since Jul 2025

10 Jul 2025, 11:16

Msure is a *******

Msure, is a *******, you have MSure who is owned by the motus industry from people that know the cost of supplies and labor, they give you minimum cover for a 3-year-old vehicle, they under cover your vehicle and hid behind a call center. We submitted a claim through motus ford diep river for our vehicle to be repaired we found out that they over change you and explode the price when submitting claim, we initial receive auth for the vehicle repair and the insurance said that they will cover only R9000 of the costing for two claim this call was recorded and i would like you guys to request the call log .the quote sent from ford came close to R28000 from motus for Diep River. We then decide to go to another rmi provider under the MSURE ambarella they assessed the repair and submitted a reduced cost to Msure for the repair interestingly MSure is only covering R5500 now. What i am led to assume is that Msure and Motus ford wants to pocket most of the funds for themselves by overcharging clients knowing that the insurance will not cover to the full extent. I would like to have someone explain to me how they issue auth for two claim and then when requesting a change in service provider drop the cost for the benefit to be paid out. Please note i am no vehicle expert but make sense. I would appreciate a call back from someone that can make sense and not waste my time" il try rephrasing if your team of experts have been in the motus industry for the longest you surely now the cost of things and the process for repair please advise based on logic and how you automatically got a cost reduction so quickly?, Uvasha ragnunanund, Bradley salters are of the owners of the msure based on your knowledge and the process of repair and cost items please advise how you firstly got give me cover for my vehicle and secondly how did you manage to structure the costing and still come in under quote ?

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply10 Jul 2025, 11:20
Official
Hello 

We apologies that you have not had a good experience when trying to get assistance from us. 

We have escalated your complaint to be investigated and we will be in contact with you . 

Thank you 

M-Sure Team