tS
tshepiso S

1 reviews | Active since Jul 2024

03 Jul 2024, 13:54

Msure

I have been a loyal client of your company for several years, and recently, I received a reminder via email about my coverage with your company. This prompted me to submit a claim for a repair I paid out of pocket for my vehicle. I diligently provided all the required documentation to support my claim.

To my surprise and disappointment, I was informed that my claim has been denied. This news is particularly distressing as I have faithfully maintained my monthly payments without fail. It is disheartening to feel that my forgetfulness about coverage could be exploited rather than rectified in good faith.

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply03 Jul 2024, 13:59
Official
Hello Tshepiso,

We apologize that you have not had a good experience when trying to get assistance from us. 
We have escalated your complaint to be investigated and we will be in contact with you. 

Thank you 
M-Sure Team