MSURE

I took my car in for service and a chain problem at Renault Princess Crossing WestRand, I have been liaising with Ellene Appalsamy from Renault, she's the best and she tried her ultimate best trying to resolve the issue with Msure but then Msure never came back to us even once with the outcomes regarding our claim. I am here seating for almost 2 weeks without a car nor a positive or negative response from Msure, everytime we call them they make you hold the line for a good 15 minutes talking to their underwriters and still after holding they don't give you an answer or a way forward.

Mpho Seabela the lady that is handling our case is super unprofessional on her handling of such a query no response back from her everyday, but always asking for 48hours extensions as if we all got the liberty of time to waste.

I am super frustrated as hell right now. I regret renewing our business fleet contract with them.