MT
Matimba T
1 reviews | Active since May 2018
11 May 2026, 08:20
MR
Claim took a bit too long to process. Dealer workshop claim to have submit the required documents on the 17th of April 2026and the follow up on the 24th of April 2026. The letter ✉️ of authorisation was only send to the dealer/workshop on the 6th of May 2026...
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M-Sure Financial Services's replyOfficial
11 May 2026, 08:29Hello Matimba,
Thank you for taking the time to share your feedback and for rating our services. We sincerely apologize for the delay you experienced with the processing of your claim and understand how frustrating this must have been.We strive to provide timely and efficient service and it is clear that we fell short in this instance. Your experience is important to us and we regret any inconvenience caused.Please be assured that your feedback has been noted and will be investigated further to help us improve our processes and prevent similar delays in the future.
We truly value your input as it helps us enhance the service we provide to all our clients.
Thank you
M-Sure Team
Thank you for taking the time to share your feedback and for rating our services. We sincerely apologize for the delay you experienced with the processing of your claim and understand how frustrating this must have been.We strive to provide timely and efficient service and it is clear that we fell short in this instance. Your experience is important to us and we regret any inconvenience caused.Please be assured that your feedback has been noted and will be investigated further to help us improve our processes and prevent similar delays in the future.
We truly value your input as it helps us enhance the service we provide to all our clients.
Thank you
M-Sure Team
M-Sure Financial Services's reply11 May 2026, 08:29
Official
Hello Matimba,
Thank you for taking the time to share your feedback and for rating our services. We sincerely apologize for the delay you experienced with the processing of your claim and understand how frustrating this must have been.We strive to provide timely and efficient service and it is clear that we fell short in this instance. Your experience is important to us and we regret any inconvenience caused.Please be assured that your feedback has been noted and will be investigated further to help us improve our processes and prevent similar delays in the future.
We truly value your input as it helps us enhance the service we provide to all our clients.
Thank you
M-Sure Team
Thank you for taking the time to share your feedback and for rating our services. We sincerely apologize for the delay you experienced with the processing of your claim and understand how frustrating this must have been.We strive to provide timely and efficient service and it is clear that we fell short in this instance. Your experience is important to us and we regret any inconvenience caused.Please be assured that your feedback has been noted and will be investigated further to help us improve our processes and prevent similar delays in the future.
We truly value your input as it helps us enhance the service we provide to all our clients.
Thank you
M-Sure Team