AJ
Ash J

1 reviews | Active since Jan 2020

15 Jan 2026, 08:52

Motor Happy *********** Overpriced RMI Dealers

My husband and I have an extended warranty with them for the last 7 years. We have used 3 of their referred mechanics over the years. These guys messed up our car and we had to pay out of pocket for their exorbitant bills. Last year we were again ********** by an RMI approved dealer and the problem was not sorted. Motor Happy said that there was nothing we could do. Since then, we have found a reputable mechanic who was able to sort out our vehicle at 75% less than what our last claim was. Motor Happy declined our claim to the non RMI approved dealer (who used to be RMI approved) and further told us that they will only process our claims if we use their list of mechanics. My husband and I have an extended warranty with them for the last 7 years. We have used 3 of their referred mechanics over the years. These guys messed up our car and we had to pay out of pocket for their exorbitant bills. Last year we were again ********** by an RMI approved dealer and the problem was not sorted.

Motor Happy said that there was nothing we could do. Since then, we have found a reputable mechanic who was able to sort out our vehicle at 75% less than what our last claim was. Motor Happy declined our claim to the non RMI approved dealer (who used to be RMI approved) and further told us that they will only process our claims if we use their list of mechanics. M-Sure/RMI Approved mechanics are greedy, *********** and we are forced to send our vehicles to be **********! They cause more problems and we are left to pick up the pieces. We want to be able to choose our own mechanic, we are fine to sign a disclaimer form and we do not want to deal with your *********** staff in the claims department.

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Replies (2)
M-Sure Financial Services
M-Sure Financial Services's reply19 Jan 2026, 15:39
Official
Hello Ash,

We apologise that you have not had a good experience when trying to get assistance from us.

 We have escalated your complaint to be investigated, and we will be in contact with you. 

Thank you 

M-Sure Team 
M-Sure Financial Services
M-Sure Financial Services's reply19 Jan 2026, 15:39
Official
Thank you for bringing this matter to our attention. 
We will investigate your concerns and revert to you soonest. 

Thank you 
M-Sure Team