SB
Shaylen B
1 reviews | Active since May 2026
11 May 2026, 08:43
Moderately happy
They were very helpful with the assistance to Vw Fourways however they did not cover the full amount of my quotation even with my step up warranty and I was then liable to cover the balance which was a lot to pay for something that I’m already paying for to cover my cost that I can’t afford otherwise I wouldn’t have take an extended warranty in the first place even a top up plan as well
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Replies (1)
M-Sure Financial Services's replyOfficial
11 May 2026, 09:05Hello Shaylen,
Thank you for taking the time to share your feedback and for highlighting your experience with VW Fourways. We are pleased to hear that you found the assistance provided helpful.We do however regret your dissatisfaction regarding the portion of the claim that was not covered. We understand your concern about having to contribute towards the cost particularly when you have both an extended warranty and a top-up plan in place.
Kindly note that all claims are assessed in accordance with the specific terms, conditions and limits of the policy. While we aim to provide the maximum benefit available under the plan, certain item costs may fall outside of the scope of cover which may result in a balance payable by the client.
We appreciate you bringing this matter to our attention. Your feedback is valuable and will be taken into consideration as we continue to review and enhance our products and service delivery.We thank you for your support and understanding.
Thank you M-Sure Team
Thank you for taking the time to share your feedback and for highlighting your experience with VW Fourways. We are pleased to hear that you found the assistance provided helpful.We do however regret your dissatisfaction regarding the portion of the claim that was not covered. We understand your concern about having to contribute towards the cost particularly when you have both an extended warranty and a top-up plan in place.
Kindly note that all claims are assessed in accordance with the specific terms, conditions and limits of the policy. While we aim to provide the maximum benefit available under the plan, certain item costs may fall outside of the scope of cover which may result in a balance payable by the client.
We appreciate you bringing this matter to our attention. Your feedback is valuable and will be taken into consideration as we continue to review and enhance our products and service delivery.We thank you for your support and understanding.
Thank you M-Sure Team
M-Sure Financial Services's reply11 May 2026, 09:05
Official
Hello Shaylen,
Thank you for taking the time to share your feedback and for highlighting your experience with VW Fourways. We are pleased to hear that you found the assistance provided helpful.We do however regret your dissatisfaction regarding the portion of the claim that was not covered. We understand your concern about having to contribute towards the cost particularly when you have both an extended warranty and a top-up plan in place.
Kindly note that all claims are assessed in accordance with the specific terms, conditions and limits of the policy. While we aim to provide the maximum benefit available under the plan, certain item costs may fall outside of the scope of cover which may result in a balance payable by the client.
We appreciate you bringing this matter to our attention. Your feedback is valuable and will be taken into consideration as we continue to review and enhance our products and service delivery.We thank you for your support and understanding.
Thank you M-Sure Team
Thank you for taking the time to share your feedback and for highlighting your experience with VW Fourways. We are pleased to hear that you found the assistance provided helpful.We do however regret your dissatisfaction regarding the portion of the claim that was not covered. We understand your concern about having to contribute towards the cost particularly when you have both an extended warranty and a top-up plan in place.
Kindly note that all claims are assessed in accordance with the specific terms, conditions and limits of the policy. While we aim to provide the maximum benefit available under the plan, certain item costs may fall outside of the scope of cover which may result in a balance payable by the client.
We appreciate you bringing this matter to our attention. Your feedback is valuable and will be taken into consideration as we continue to review and enhance our products and service delivery.We thank you for your support and understanding.
Thank you M-Sure Team