Misleaders of a company

Misleading company. They sell you a dream and deliver a nightmare. I have had a warranty booster with M sure since 2020 July upon buying the vehicle. The policy came to an end apparently in December. On January the 8th i received an email stating that my policy has come to an end and should contact them for a renewal. I called on the 16th of January to arrange a policy renewal and was sold an extended warranty booster and was told that since my pay date is on the 15th i would only be able to be debited in February 2026 and upon a successful debit order i would be able to claim should anything happen to my car.

Unfortunately my car overheated and was sent to the dealer. Now when we call for a claim i am being told that i should wait for 3months. Since it's a new policy, how is it's new policy when i am still using my old policy number that shows a renewal of an expired policy. I can't believe M Sure treats it's clients like this at the time of need and hardship.