M-sure.co.za (SANTAM)
I claimed for my powersteering, when the time come came to pay the claim was rejected, with alot of excuses due to the price(42000), so please people stay away from this *****ulent lying company that only takes your premium and don't pay for claims.
Helpful (0)
Replies (9)0
Replies (9)
M-Sure Financial Services's replyOfficial
22 Aug 2024, 09:45Hello,
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
M-Sure Financial Services's reply22 Aug 2024, 09:45
Official
Hello,
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
's updateReviewer Update
22 Aug 2024, 09:54Really everytime iys the same lies
's update22 Aug 2024, 09:54
Reviewer Update
Really everytime iys the same lies
M-Sure Financial Services's replyOfficial
22 Aug 2024, 10:03We are looking into your concerns as advised and will revert via email shortly.
Thank you
M-Sure Team
Thank you
M-Sure Team
M-Sure Financial Services's reply22 Aug 2024, 10:03
Official
We are looking into your concerns as advised and will revert via email shortly.
Thank you
M-Sure Team
Thank you
M-Sure Team
's updateReviewer Update
26 Aug 2024, 14:51Still the same story even after the review, I had to cancel my policy, won't even recommend this M-Sure to my enemies
's update26 Aug 2024, 14:51
Reviewer Update
Still the same story even after the review, I had to cancel my policy, won't even recommend this M-Sure to my enemies
M-Sure Financial Services's replyOfficial
26 Aug 2024, 16:00Hello,
We are sorry to hear of your dissatisfaction however as advised, the cause of failure is not covered under the policy.
It is unfortunate that we are not able to assist you on this matter as we do strive to assist our valued clients as far as possible however, this must be done in accordance with the prescribed policy terms and conditions
Thank you
M-Sure Team
We are sorry to hear of your dissatisfaction however as advised, the cause of failure is not covered under the policy.
It is unfortunate that we are not able to assist you on this matter as we do strive to assist our valued clients as far as possible however, this must be done in accordance with the prescribed policy terms and conditions
Thank you
M-Sure Team
M-Sure Financial Services's reply26 Aug 2024, 16:00
Official
Hello,
We are sorry to hear of your dissatisfaction however as advised, the cause of failure is not covered under the policy.
It is unfortunate that we are not able to assist you on this matter as we do strive to assist our valued clients as far as possible however, this must be done in accordance with the prescribed policy terms and conditions
Thank you
M-Sure Team
We are sorry to hear of your dissatisfaction however as advised, the cause of failure is not covered under the policy.
It is unfortunate that we are not able to assist you on this matter as we do strive to assist our valued clients as far as possible however, this must be done in accordance with the prescribed policy terms and conditions
Thank you
M-Sure Team
's updateReviewer Update
26 Aug 2024, 16:27An assessor was never sent out you were only send photos by the dealership as you asked them 2, then the judgement was made based on pictures my car was at the dealership for a full 2 weeks for you to assess but you used pictures instead but anyhow, I am not your valued customer it is what it is, thank you for your photo assessment even on the contract I had vehicle hire I never received it had to hitch hike to get my car. Thank you inadvance for not trying to assist even though you said it was because of the boot. Can I atleast get my premiums back if possible ?
Regards
Your valued client (I wish)
Regards
Your valued client (I wish)
's update26 Aug 2024, 16:27
Reviewer Update
An assessor was never sent out you were only send photos by the dealership as you asked them 2, then the judgement was made based on pictures my car was at the dealership for a full 2 weeks for you to assess but you used pictures instead but anyhow, I am not your valued customer it is what it is, thank you for your photo assessment even on the contract I had vehicle hire I never received it had to hitch hike to get my car. Thank you inadvance for not trying to assist even though you said it was because of the boot. Can I atleast get my premiums back if possible ?
Regards
Your valued client (I wish)
Regards
Your valued client (I wish)
M-Sure Financial Services's replyOfficial
27 Aug 2024, 08:44Hello,
There was no need to physically assess your vehicle as the repairer was able to provide the information required.
Kindly refer to your emails that we have sent where we explained in detail.
Thank you
M-Sure Team
There was no need to physically assess your vehicle as the repairer was able to provide the information required.
Kindly refer to your emails that we have sent where we explained in detail.
Thank you
M-Sure Team
M-Sure Financial Services's reply27 Aug 2024, 08:44
Official
Hello,
There was no need to physically assess your vehicle as the repairer was able to provide the information required.
Kindly refer to your emails that we have sent where we explained in detail.
Thank you
M-Sure Team
There was no need to physically assess your vehicle as the repairer was able to provide the information required.
Kindly refer to your emails that we have sent where we explained in detail.
Thank you
M-Sure Team
's updateReviewer Update
12 Sept 2024, 21:58I had to cancel the policy, due to lies that was sold to me
's update12 Sept 2024, 21:58
Reviewer Update
I had to cancel the policy, due to lies that was sold to me
's updateReviewer Update
12 Sept 2024, 21:59My good people if you are contacted by M sure for warranty run as far away as you can don't fall into the same trap I fell into
's update12 Sept 2024, 21:59
Reviewer Update
My good people if you are contacted by M sure for warranty run as far away as you can don't fall into the same trap I fell into