M-Sure refusal to settle a claim after exclusions were only sent after refusal of claim and complaint

Incompetence is key at certain companies.

apparently it is the client or policy buyers obligation to get policy wording and exclusions, but hey we made another sale.

now we pull up our shoulders when it comes to claims, no no.

I will not be held responsible by someone who is *********** at her desk and then want to sort out the refusal of a claim with regards to an sms to get policy wording, this is ridiculous you are the policy seller and not sending policy documents is equal not to full fil your duties as stipulated in a work contract.

poor service m-sure.