M- sure - No action taken to my simple request.

The whole experience on the phone was a annoyance with the whole process taking forever. I also requested a copy of the policy and the invoice to be emailed to me. That was yesterday and I have received nothing to date. I called again this morning ,and requested the email copy again ,about 1 hour ago. I am still waiting for the email to be sent. All they do is ask a million time wasting questions when you call them. If you ask for a email with thepolicy , than simply go to my profile and email the policy to the saved email on record - SIMPLE - No need to security check me again!!!!! And than on top of that , you simply do not even do as per my request!