M-Sure if you DON'T want peace of mind!

My father was laid of due to medical and health reasons in December 2022. He has a policy through MFC, which turned out to be an M-Sure policy that covers this scenario. Diligently paying the premiums for more than 6 years. We contacted them regarding claim and they forwarded us the documents to complete and a list of supporting documents. Everything was submitted. Then came a request for more documents. Submitted. And more. Documents that doesn't happen overnight. In the mean time my father has no income, MFC now harass him with threatening collection letters. And the last straw was M-Sure sending him a message that the policy will lapse if he doesn't pay the premium. Ensuring peace of mind they say. *******, they know he has no income, they continually delay the claim, after sufficient information, doctor's report, specialists' reports, work letters, etc. has been submitted. Itf they were competent and asked for all documents the first time, it would not have taken them ages te resolve. Now it appears there aim was to delay the process long enough for the policy to lapse. M-Sure - Not trustworthy or a real insurer, but a money grabbing bunch!