M-Sure Financial Services - Stay Away!

I have been a client of M-Sure (formerly SA Warranties) since 2017. I have a Bumper-to -Bumper Policy as well as a Step-Up Warranty. I bought my vehicle out of the box in 2009 and after her service and maintenance plan expired, I joined SA-Warranties. The vehicle has high mileage, but has a full and complete service record. Unfortunately I have experienced quite a number of mechanical issues with this vehicle, and I can only contribute this to low quality workmanship by second-rate repairers/service providers. Recently I have only been taking my vehicle to the actual agents for services and repairs to ensure original parts are used and quality repairs are done. Nevertheless, as a long-term, regular paying client of M-Sure, one would imagine professional service, cooperation and competent assistance from Warranty Technicians when submitting a claim for repair work (covered by the policies). However, thus far, with each claim I've had to fight for authorisation of the repairs, question why certain repairs do not get authorised (while it is in fact covered in the policy), complain about a lack of communication from the Warranty Technician, and each claim results in me having to lodge a complaint with M-Sure's Complaints Department, where the issue sometimes gets resolved and sometimes not. In the meantime the poor agent has to sit and wait before commencing with repairs and I am stranded without transport, sometimes for up to a month! Unfortunately, considering the age and mileage of my vehicle, I am stuck with M-Sure, but I will definitely not recommend their services to anyone. Good luck to you if you are also a client of M-Sure's.