M-Sure EXTREMELY USELESS and POOR CUSTOMER SERVICE

I took a renewtech policy for small repairs on my vehicle including windscreen chips, scratches, dents, etc. Recently I called trying to claim for windscreen repair and for at least 5 call attempts I got transferred between different departments and in between those i got put on hold until the phones just hang themselves up. After many attempts i got through and when i indicated i need to claim for windscreen repair i was told to go to any PG-glass and indicate that i am with M-sure and with that information PG-glass would repair the windscreen. I then called PG-glass in Pretoria to confirm and they indicated they do not recognise M-sure and i need to confirm M-sure's underwriters and claim through the underwriter. I called back M-sure again, and after hustles to get through to someone, i explained to the consultant the underwriter issue but the consult was surprised, they called PG-glass and connected me into the call and same thing was confirmed to them. The lady (named Lebo) since said she will check and call me back shortly but never did. It seems one has paid for a policy that seems extremely easy to subscribe to, but extremely hard for M-sure to fulfil their obligations. **** tendecies.