RV
Ronald V
1 reviews | Active since Apr 2021
06 Apr 2021, 19:11
M-Sure does not want to pay!
Very very disappointed in the service. My wifes water bottle failed and caused the abs pump to fail. Now they say I'm only covered for mechanical or electrical failure on the pump. But if the primary failure was the bottle surely secondary damages should also be covered??? By saying this to me do they then cover valve damage caused by an failed cambelt?? Its ridiculous that they only want to cover a 1.2k part out of the 32k quote. I'd be more than happy if they just cover the 20k as per signed agreement. Very very sad to say that a 2 -year 13k warranty absolutely means nothing!!! This is my firts claim in 20 months.
Helpful (0)
Replies (2)0
Replies (2)M-Sure Financial Services's replyOfficial
06 Apr 2021, 19:46Hello Ronald
We have escalated your complaint to the relevant department.
Please allow us some time to further investigate your concerns.
Thank you
M-Sure Team
We have escalated your complaint to the relevant department.
Please allow us some time to further investigate your concerns.
Thank you
M-Sure Team
M-Sure Financial Services's reply06 Apr 2021, 19:46
Official
Hello Ronald
We have escalated your complaint to the relevant department.
Please allow us some time to further investigate your concerns.
Thank you
M-Sure Team
We have escalated your complaint to the relevant department.
Please allow us some time to further investigate your concerns.
Thank you
M-Sure Team
M-Sure Financial Services's replyOfficial
08 Apr 2021, 13:36Hello Ronald
Thank you for bringing your concerns to our attention.
Your complaint was registered and escalated to the claims department to assist with your claim.
Thank you
M-Sure Team
Thank you for bringing your concerns to our attention.
Your complaint was registered and escalated to the claims department to assist with your claim.
Thank you
M-Sure Team
M-Sure Financial Services's reply08 Apr 2021, 13:36
Official
Hello Ronald
Thank you for bringing your concerns to our attention.
Your complaint was registered and escalated to the claims department to assist with your claim.
Thank you
M-Sure Team
Thank you for bringing your concerns to our attention.
Your complaint was registered and escalated to the claims department to assist with your claim.
Thank you
M-Sure Team
