M-Sure Disgusting Service!!!!

I have extended my warranty and added a step-up plan. This was my first time that I needed to claim, and my experience was absolutely disappointing. Upon me taking the extension on my warranty, I was advised that with the step-up plan I will be covered and should have no problems when claiming. However, this was not the case today. I was given a quote to do my upper, lower arm controls and rack ends but was only covered for R8000 out R100K. This is ridiculous, why take a warranty if they can't assist us ??? when I spoke to Calvin who was assisting on the case and raised my concerns, he said I should contact complaints, I did say that I wanted a solution to my concerns, and he advised that he can't help me. this is the pathetic service from M-sure! The consultants show a don't-care attitude and just try to get rid if you when you call. My experience makes me doubt why I took an extension with a company that was quick to sell a policy with no care for their clients!!!