M- Sure Customer Help

Very unimpressed by the lack of speed with which my claim was handled. I have taken out a number of M- sure warranties over the last 8 years and have always had a reply with the day. When I call the help line to hurry the claim along, I'm told it can take up to 2 days to process. Am I expected to leave my car sitting at the auto garage nothing being done whilst M-Sure takes 2 days to process my claim. I was very unimpressed by the person I spoke to on you help line. They spoke to me as if I was a child and addressed me as " Mummy". Totally unprofessional!!