M-SURE BAD SERVICE

I signed up in Sept 2021. I have submitted a claim in 01 April 2022 After 7 days still not feedback despite the email stating they would contact me. After calling them i was told the car could only go to an M sure dealer for repoairs which was never stated in the initial sign up, the agent said the car can be repaired by any RMI dealer

After a huge fight the Lady (Zelda) went back to the call recording and confirmed the agent did say any RMI dealer.

It was a lot of forward and back ward calling to get a claim registered. No they want me to explain to them in an affidavit why my car needs CV joints and why do i want to repair the car,

This is pathetic service and border line ***** practises, they quick to take their debit order but slow to process and settle your claims.