sJ
sarel J
1 reviews | Active since Apr 2015
28 Jul 2025, 08:48
M-Sure BAD CUSTOMER SERVICE!
very bad customer service!!! my car is under warranty with them, and they don't want to assist with pay out. I have never had such a bad customer service before.
Helpful (0)
Replies (3)0
Replies (3)
M-Sure Financial Services's replyOfficial
28 Jul 2025, 08:51Hello Sarel,
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you.
Thank you
M-Sure Team
M-Sure Financial Services's reply28 Jul 2025, 08:51
Official
Hello Sarel,
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you.
Thank you
M-Sure Team
sJ
sarel J's updateReviewer Update
01 Aug 2025, 18:29After many failed attempts, M-Sure still did not Authorize my vehicle claim,clients is being forced to use the repair agents on their list,even if the clients is not satisfied with the repair agents.i have my own repair agent who I want to work on my car,that is RMI approved.so please try and help your clients!we pay every month,but when we need you,you don't want to help.i want my vehicle to be repaired by my own repair agent,or the money needs to be paid out to me.this is the worst customer service I have ever experienced!and I will make sure,everyone knows how you treat your clients!
sJ
sarel J's update01 Aug 2025, 18:29
Reviewer Update
After many failed attempts, M-Sure still did not Authorize my vehicle claim,clients is being forced to use the repair agents on their list,even if the clients is not satisfied with the repair agents.i have my own repair agent who I want to work on my car,that is RMI approved.so please try and help your clients!we pay every month,but when we need you,you don't want to help.i want my vehicle to be repaired by my own repair agent,or the money needs to be paid out to me.this is the worst customer service I have ever experienced!and I will make sure,everyone knows how you treat your clients!
M-Sure Financial Services's replyOfficial
04 Aug 2025, 08:17Hello Sarel,Please kindly refer to the email communication from M-Sure complaints. Thank you
M-Sure Team
M-Sure Team
M-Sure Financial Services's reply04 Aug 2025, 08:17
Official
Hello Sarel,Please kindly refer to the email communication from M-Sure complaints. Thank you
M-Sure Team
M-Sure Team