M-Sure… are you Sure?

I’m not sure how the process works with the dealership having to put the claim in and not the client. It was a run a round for the situation I was in. It also is not mentioned what the insurance is covering for as per the invoice. We could not work it out and did not understand what I, as the client needed to pay as the cover is worth R5000. Invoice came under 5k yet I still needed to pay. No explanation. No care. I think you should really have your agents go onto the grounds and do site inspections and see what the dealerships goes through with the agent on the other side of the line, what happens when the client is standing infront of dealership having to deal with your agents, that’s really just there to collect a salary. Maybe employ those that has dealt with clients directly, that would understand the personal touch that is required over a phone,